Terms and Conditions

Please read these terms carefully

These Terms and Conditions explain the rules for using grbaba.com and any enquiry, information or contact services made available through this website. By accessing or using this website, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not continue to use this website.

1. Website operator

grbaba.com is a site operated by The Motorists Organisation Ltd (“TMO”, “we”, “us” or “our”). BookMyGarage is a trading name of The Motorists Organisation Ltd.

The Motorists Organisation Ltd is registered in England and Wales under Company No. 08339147.

Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom.

Telephone: 0330 124 5662
Opening hours: Mon–Fri, 9am–5pm

2. Scope of these Terms

These Terms apply to your use of this website, including browsing content, submitting an enquiry form, requesting information, contacting us, and using any related online features provided on grbaba.com.

Additional terms may apply to any appointment, installation, garage service, vehicle service, partner service or third-party service arranged after an enquiry. If separate terms are provided by a garage, installer, partner or service provider, those terms may apply in addition to these Terms.

3. Information on this website

The content on this website is provided for general information, promotional and enquiry purposes only. It is not intended to amount to technical, legal, insurance, security or professional advice on which you should solely rely.

We take reasonable care to keep the information on this website accurate and up to date. However, vehicle compatibility, availability, pricing, appointment times and installation requirements may vary depending on the vehicle, location, service provider and the information supplied by you.

4. Enquiries and requests

The website may allow you to submit an enquiry about vehicle-related services, including vehicle security, installation, compatibility, appointment availability, pricing or related support.

Submitting an enquiry does not create a binding contract, confirmed appointment, fixed price, guaranteed installation slot or guaranteed service availability. Your request will need to be reviewed and, where relevant, confirmed by us or by the applicable service provider.

We may contact you using the details you provide in order to respond to your enquiry, clarify vehicle information, discuss available options or arrange next steps.

5. Vehicle information supplied by you

You are responsible for ensuring that any information you provide is accurate, complete and up to date. This may include your name, telephone number, email address, vehicle make, vehicle model, registration details, year of manufacture, location and any other information needed to assess your request.

If the information you provide is incorrect or incomplete, any indication of price, compatibility, appointment availability or required work may be inaccurate and may need to be revised.

6. Prices and availability

Any prices, price ranges or estimates displayed or communicated through the website are indicative only unless expressly confirmed in writing as a fixed price by the relevant service provider.

Prices may vary depending on the vehicle, required work, parts, labour, location, appointment availability and any additional checks needed before the service is carried out.

All UK consumer-facing prices should be understood as inclusive of VAT where VAT is applicable, unless clearly stated otherwise.

7. Appointments, installations and third-party services

Where an enquiry leads to an appointment, inspection, installation or other vehicle service, the final arrangement may be provided by TMO, BookMyGarage, a partner garage, an installer or another third-party service provider.

We are not responsible for delays, cancellations, changes in availability, technical findings, additional work or revised costs caused by inaccurate vehicle information, vehicle condition, parts availability, access issues, or decisions made by an independent service provider.

Any appointment should only be treated as confirmed once you receive confirmation from us or the relevant service provider.

8. Your use of the website

You may use the website for lawful personal or business enquiry purposes only. You must not misuse the website, interfere with its operation or attempt to gain unauthorised access to the website, its systems, servers or data.

You must not copy, scrape, extract, reproduce, republish, sell, distribute or commercially exploit any part of the website without our prior written consent.

You must not submit false, misleading, offensive, unlawful or malicious information through any form or communication channel on the website.

9. Intellectual property

All trade names, logos, text, graphics, images, layouts, design elements, software and other content on this website are owned by us, licensed to us or used with permission, unless stated otherwise.

Your use of the website does not grant you any ownership rights in the website or its content. You may view and print pages for your own personal reference, but you must not otherwise use the content without permission.

10. Links to other websites

This website may contain links to third-party websites, partner websites, booking pages, maps, external media or service provider pages. These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, terms, pricing or services.

11. Data protection and privacy

We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

For more information about how personal data is collected, used, stored and shared, please read our Privacy Policy.

For information about cookies and similar technologies, please read our Cookie Policy.

12. Website availability

We aim to keep the website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw, update, restrict or change all or part of the website at any time for operational, security, commercial or legal reasons.

13. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of data, or losses caused by your misuse of the website or reliance on unconfirmed information.

If you are using the website as a consumer, your statutory rights are not affected.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in the website, our services, legal requirements or business arrangements.

The latest version of these Terms will be available on this page. You should check this page periodically to ensure that you understand the terms that apply when you use the website.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may benefit from any mandatory legal protections that apply in the part of the United Kingdom where you live.

Subject to any mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms or your use of this website.

16. Contact

If you have any questions about these Terms and Conditions, you can contact us using the details below:

The Motorists Organisation Ltd
1000 Lakeside, Western Road,
Portsmouth, PO6 3EN,
United Kingdom

Telephone: 0330 124 5662
Opening hours: Mon–Fri, 9am–5pm